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Admin & Customer Service
Melur Jasmine CollectionsSegamat, Johor, Malaysia2 hari lalu
Penerangan pekerjaanRespond promptly to customer inquiries via TikTok & Shopee Chat. Address complaints effectively and provide quick solutions. Share accurate product, promotion, and shipping information. Assist live streaming team with stock updates & product listings. Prepare daily / weekly sales reports for management. Monitor customer feedback & suggest improvements.
Admin & Customer Service
POSITION OVERVIEW :
Admin & Customer Service is responsible for managing daily TikTok Shop & Shopee Shop operations, including order processing, customer support, and administrative tasks. This role ensures smooth operations, enhances customer satisfaction, and supports the sales team in driving growth on TikTok & Shopee.
KEY RESPONSIBILITY :
1. Order & System Management
- Handle customer orders on TikTok Shop & Shopee Shop (processing, packaging, shipping).
- Update order records, inventory, and shipment status.
- Resolve issues related to payment, shipping, or stock availability.
2. Customer Service
3. Operations Support
REQUIREMENTS :
Minimum SPM / Diploma in related field (Business / Admin / Marketing).
Experience in e-commerce or customer service is an advantage.
Good communication skills (Malay & English).
Familiar with TikTok Shop & Shopee Shop platform & e-commerce operations.
Detail-oriented, efficient, and able to work in a fast-paced environment.
KPIs (KEY PERFORMANCE INDICATOR)
Customer satisfaction & response rate.
Accuracy and timeliness of order management.
Resolution rate of customer issues.
Consistency of reporting & operational support.
Job Types : Full-time, Part-time, Permanent, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job
Pay : RM1, RM2,300.00 per month
Work Location : In person
Buat amaran kerja untuk carian ini
Customer Service • Segamat, Johor, Malaysia
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