Customer Experience Specialist (ID : 684781)

Customer Experience Specialist (ID : )

Deliver excellent customer service and manage the needs of our customers through our communication channels ( phone, email, and live chat ).

Professionally handle high volume of inquiries from clients and customers across regions such as Hong Kong, Taiwan, and China.

You will be accountable for meeting individual (KPIs) and team goals.

Understand and deliver business strategies and improve customer services through the execution of self-service.

Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.

Perform office-based administrative duties whenever required.

Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

At least 1 year of Customer Service-related experience

Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.

Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.

Analytical thinking and high problem-solving skills.

Stress tolerance and able to work under pressured environment.

Willing to work in shift rotations (am / pm / midnight shift) to ensure we have 24 / 7 service levels.

Able to work on public holidays and weekends.

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