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Client Support Officer – Fund Administration (Mandarin Speaker) (12 months contract) M / F

Client Support Officer – Fund Administration (Mandarin Speaker) (12 months contract) M / F

CACEISPutrajaya, Putrajaya, Malaysia
1 hari lalu
Penerangan pekerjaan

Client Support Officer – Fund Administration (Mandarin Speaker)

Position : 12‑month contract, M / F, Kuala Lumpur, Malaysia. Role within CACEIS, Asia‑Pacific region.

Opportunity

CACEIS Malaysia is a processing center supporting 10 countries. The role aims to enhance scalability and service quality through client‑centric delivery.

Key Responsibilities

  • Serves as point of contact for servicing clients and interacting with market and other providers.
  • Govern overall service delivery, drive improvement of service quality.
  • Perform proactive servicing for a designated portfolio of products.
  • Foster a client‑centric mindset across teams.
  • Document opportunities, prioritize and lead enhancements to client experience.
  • Contribute to continuous improvement projects to optimize business performance (processes, equipment, information, systems).
  • Ensure compliance with ethics, compliance and CSR policies, preventing corruption practices.
  • Translate business line strategic objectives into coordinated action plans.
  • Make effective, informed decisions, defend them, and lead change initiatives.
  • Promote innovation and continual learning.
  • Stay current on client, products, services and market developments.
  • Upsell and retain clients.

Qualifications & Experience

  • Minimum 3–5 years of client servicing experience in fund administration.
  • 6‑10 years of operational experience; proficiency with multiple product lines.
  • Excellent written and oral communication skills.
  • Strong attention to detail, organization, multi‑tasking, and interpersonal skills.
  • Knowledge of fund / trust industry and financial markets.
  • Prior exposure to operational risk and monitoring tools.
  • A sense of urgency, flexibility, and ability to cope under stress.
  • Proficient in MS Office (Excel, PowerPoint, Word, Outlook).
  • English language proficiency.

    • Technical Skills

  • Proficiency in client query management tools.
  • Operational experience in multiple fund and trust product lines.

    • Education

    Undergraduate or Master’s degree in Accounting, Finance, or related business field.

    Compensation & Benefits

  • Competitive salary with performance‑based bonuses.
  • Flexible benefits and total rewards program.
  • World‑class training program in financial services.
  • Coaching and management opportunities.

    • Job Information

    Seniority Level : Mid‑Senior

    Employment Type : Contract (12 months)

    Location

    Putrajaya, Federal Territory, Malaysia (Kuala Lumpur Area)

    EEO & Inclusion

    All our positions are open to people with disabilities. We are committed to diversity and inclusion.

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Client Fund Mandarin • Putrajaya, Putrajaya, Malaysia

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