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Client Service Officer

Client Service Officer

National Credit Insurance (Brokers) Pty LtdKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Join to apply for the Client Service Officer role at National Credit Insurance (Brokers) Pty Ltd

Established in 1985, NCI has built a reputation as a leading specialist in trade credit insurance. With steady growth across Australia, New Zealand, and Asia, we’ve become the region’s foremost broker in our field. Our Malaysian division has been thriving for over six years, partnering with businesses across a wide range of industries and sectors.

About this role

We have a rare and exciting full time opportunity for a motivated Client Service Officer to join our small team based in Kuala Lumpur. Reporting directly to the Director (of our Malaysian division), the successful candidate will be responsible for servicing and renewing an existing client base and supporting our Asia operation (including Singapore) more broadly.

  • Trade finance and invoice financing administration, including client onboarding, documentation, and liaison with financiers.
  • Sales and service support, including preparing client visit materials, renewal documentation, quotes, and underwriter submissions.
  • Communicating with clients and insurers to gather information, follow up on quotations, and manage policy correspondence.
  • Maintaining accurate client and policy records across internal systems, ensuring all documentation meets service standards.
  • Managing a small portfolio of clients, delivering exceptional service and achieving renewal and retention targets.

About you

To succeed in this role, you will :

  • Demonstrate excellent interpersonal skills and the ability to build professional relationships.
  • Be well presented and professional in your dealings with all stakeholders.
  • Have good financial acumen and the ability to talk confidently about our services (full training will be provided).
  • Demonstrate excellent administration skills and be highly organised.
  • Be results driven and able to self‑motivate, yet work well as part of a small, close‑knit team.
  • Be fluent in written and spoken English. Malay and Mandarin language skills highly regarded.
  • Demonstrate experience in a similar role, ideally within a professional, business‑to‑business setting or otherwise, transferable skills.
  • Have a driver’s licence and your own vehicle. (Mileage provided).
  • Hold full working rights for Malaysia.

    • What we offer

    NCI is a wonderful place to work. Many of our people have progressed internally and have built their careers with NCI over many years. To set you up for success, we provide :

  • Comprehensive training over several months and then ongoing support.
  • A competitive salary package with mileage and phone allowance also provided.
  • An annual brokers conference (held in Australia) where you can network with our key insurance contacts and your colleagues from interstate and overseas.
  • A flexible and supportive work environment.

    • Application and questions

    To apply, please submit your CV & cover letter today.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Administrative and Customer Service

    • Industries

  • Insurance Agencies and Brokerages

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia

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