AI Engineer (BFSI)

Neurons Lab Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

AI Engineer (BFSI) – Kuala Lumpur

We\'re building AI solutions for major banks, insurance companies, and asset management firms. Our work covers customer-facing chatbots and voice agents for support calls, plus back-office automation for document processing and workflows. You\'ll independently work with advanced LLMs, voice technology, and multimodal AI that integrates seamlessly with existing banking systems. Each project is technically challenging and high-impact, directly improving how millions of customers interact with their financial institutions. We\'re deploying our proprietary AI solutions across 80% of projects while maintaining perfect customer satisfaction, building both client value and our own IP platform. The work requires deep technical skills and financial services expertise—you\'ll be creating solutions that work flawlessly in high-stakes, compliance-heavy environments.

Responsibilities

• Fully independent implementation of generative AI and LLM-based solutions end-to-end for financial services clients
• Designing and building AI agents for banking, insurance, and asset management customer support (text and voice)
• Creating intelligent call center solutions that combine LLMs with voice technologies
• Developing document processing workflows for financial documents using multimodal LLMs
• Implementing emotional intelligence capabilities in AI agents for improved customer interactions

Skills

AWS AI / ML stack (Bedrock, SageMaker, Lambda, Comprehend, Connect)

AWS CloudWatch and SageMaker debugging tools

Experience

2 projects >

10k)

Seniority level

Employment type

Job function

Industries

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