Project Manager (Digital & Transformation)

Job Description

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Equal Opportunity Statement

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Stream : BPM-Operations

Sub Stream : Operations – Vertical Business

Role : Lead - Client Operations & Services

Role Designation : Lead - Client Operations & Services / Senior Lead - Client Operations & Services

Responsibilities

• Business Planning & Review : Prepares the annual budget and business plan aligned with corporate / divisional objectives for the engagement, coordinates with the account manager for the account plan.
• Transition Coordination : Resource planning (incl. Infra) : Plans and reviews the people, infra, technology requirements with the transition team.
• Transition Coordination : Process definition & documentation : Provide resources to the transition team to finalize the process definition & documentation, ensures sign off.
• Transition Coordination : SOW / Metric Determination : Signs off on the training / certification methodology at the engagement level.
• Operations : Resource Planning (People, Infrastructure etc.) : Co-ordinates resource deployment across all processes for the engagement (team size, span, shift utilization, skill sets, technology rollout).
• Quality Planning (QC / QA) : Signs off on the service quality plan including the quality control, assurance and improvement.
• SLA Compliance : Conducts periodic reviews with ops managers and drives corrective action.
• Financial Review : Conducts monthly financial review with direct reportees and BU head, takes corrective actions.
• Revenue Enhancement : Validates and prepares business case for identified opportunities within existing service lines for growth, discusses and plans for foray into new services.
• CSAT Process : Engages with the key client stakeholders on areas of improvements and commits resources.

Country

Malaysia

State / Region / Province

Selangor

Work Location

Petaling Jaya

Interest Group

Infosys Limited

Skillset

Domain|Configuration Management, Pricing Management, Quotation Management, Catalogue Management|Product Bundling, Quote To Order, Business Rule Configuration, ROI Calculator

Company

ITL Malaysia

Role Designation

236BCOSLED Lead - Client Operations & Services

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