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Customer Experience Specialist
Canaan Communication & Technologies Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia11 jam yang lalu
Penerangan pekerjaanPrior experience in customer service, preferably within loyalty & rewards programs. Proficiency in English and Mandarin (both spoken and written). Strong communication, interpersonal, and problem-solving skills. Customer-focused mindset with a passion for delivering excellent service. Ability to multitask effectively in a fast-paced environment. Experience with customer service platforms, live chat, and email support tools. Flexibility to work weekends and public holidays during peak periods. Intake : Immediate Working Days : 5 days per week (rotational, Monday to Sunday) Working Hours : 9 : 00 AM – 6 : 00 PM Medical coverage provided Career growth and development opportunities Work Location : KL Trillion, Jalan Tun Razak, Kuala Lumpur Health insurance Maternity leave Opportunities for promotion Professional development How soon would you be available to join if selected?
Key Responsibilities
- Handle inbound calls, live chats, and emails to support customers with product details, order status, returns, and inquiries.
- Provide timely and accurate assistance to ensure customer satisfaction and retention.
- Resolve customer complaints in a professional manner, escalating complex issues when necessary.
- Process orders, exchanges, and returns while maintaining accurate records of customer interactions.
- Stay updated on product knowledge, promotions, and company policies to better assist customers.
- Collaborate with internal teams to address customer concerns and improve overall service quality.
- Meet performance targets and comply with service level agreements (SLAs).
- Represent the brand professionally in all customer interactions.
Qualifications & Requirements
Salary & Benefits
Job Types : Full-time, Contract
Contract length : 12 months
Pay : RM2, RM2,600.00 per month
Benefits :
Application Question(s) :
Work Location : In person
Buat amaran kerja untuk carian ini
Customer Experience Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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