Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Experience Rep (1-year contract)

Customer Experience Rep (1-year contract)

ThecentermemphisSelangorMalaysia, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaan

Overview

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. FedEx is an equal opportunity / affirmative action employer (minorities / females / disability / veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

  • Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
  • Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Job Title : Customer Experience Rep (1-year contract)

Do you enjoy solving real-world problems and helping people? If you have a can-do attitude and want to be part of a supportive, high-energy team, join us as a Customer Experience Representative for the Malaysian market. We’re looking for individuals who are ready to grow, deliver meaningful solutions, and can start immediately.

This role is based at Uptown 5 Damansara, and reports to the Customer Experience Manager. Be part of a diverse and dynamic team that values collaboration, fun, and service excellence.

Responsibilities

  • Be the First Line of Support to Help Customers Move Forward : Provide timely and thoughtful assistance to customers by resolving inquiries and issues with empathy and professionalism. Demonstrate problem-solving skills with real-time updates, shipment bookings and logistics queries, ensuring every interaction is clear, accurate, and helpful.
  • Drive Service Excellence and Customer Satisfaction : Anticipate potential problems and continuously look for ways to improve and enhance the overall customer experience in every contact point.
  • Staying Compliant, Adhering to Standards and Deliver What's Next : Document and practice FedEx's cultural values throughout every interaction with customers, and take on additional duties as assigned by your manager for career development.
  • Skills Required

  • Strong spoken and written English
  • Strong problem-solving skills
  • Accuracy and attention to detail
  • Interpersonal skills
  • A solution-oriented & customer experience excellence mindset
  • Requirements

  • Diploma / Degree graduates with at least 1 year of work experience in customer service and interaction. Fresh graduates are also encouraged to apply!
  • Those with SPM / secondary education with 2 to 3 years of experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply.
  • Able to commit to a 1-year contract with FedEx, with possibility of conversion to a permanent role based on performance standards.
  • Comfortable working on a 44-hour work week between normal working office hours. Details will be shared during the interview.
  • Must be able to start immediately.
  • Compensation Package

    Earn an annual compensation starting from RM40,000 with a lucrative end-of-contract bonus. Outpatient and Specialist Coverage.

    To maximize your chances of getting shortlisted, please indicate your expected basic salary and notice period in your CV during your application.

    Job Posting End Date :

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Experience • SelangorMalaysia, Selangor, Malaysia

    Pekerjaan yang berkaitan
    Customer Experience Rep

    Customer Experience Rep

    FedExPetaling Jaya, Selangor, MY
    Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling. Issue Resolution; Case Management; Service Recovery; Pro-...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Division CFO, Trilogy (Remote) - $400,000 / year USD

    Division CFO, Trilogy (Remote) - $400,000 / year USD

    TrilogySeremban, Negeri Sembilan, Malaysia
    Division CFO, Trilogy (Remote) - $400,000 / year USD.Trilogy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.This range is prov...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior IGA Consultant

    Senior IGA Consultant

    Kloudynet TechnologiesKuala Selangor, Kuala Selangor, Malaysia
    Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Tunjukkan lagiKemas kini terakhir: 18 jam yang lalu
    • Dinaikkan pangkat
    Customer Experience (Projects) - Operations, MY Marketplace

    Customer Experience (Projects) - Operations, MY Marketplace

    ShopeeKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Experience (Projects) - Operations, MY Marketplace.Customer and UX Insight : Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and i...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    AgodaKuala Selangor, Kuala Selangor, Malaysia
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Sales Director - Industrial and Smart Energy

    Sales Director - Industrial and Smart Energy

    Celestica Inc.Kuala Selangor, Kuala Selangor, Malaysia
    Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Sales Director - Industrial and Smart Energy. Remote Employee Europe, SHR, GB.Celestica is dedicated to deli...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    3MKuala Selangor, Kuala Selangor, Malaysia
    The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    End User Services (EUS) Team Lead - APAC

    End User Services (EUS) Team Lead - APAC

    Experian Asia PacificCyberjaya, Selangor, Malaysia
    Experian is the world's leading global information services company.During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with ne...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Technical Services Rep

    Technical Services Rep

    Panasonic Avionics CorporationSelangorMalaysia, Selangor, Malaysia
    Aircraft IFE / GCS Maintenance and Support.Provide technical leadership and guidance to maintenance staff on all aspects of IFE / GCS installation and maintenance activities. Assist in troubleshooting a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Regional Lead, Member Engagement and Experience (MEE) - Europe

    Regional Lead, Member Engagement and Experience (MEE) - Europe

    IFACSeremban, Negeri Sembilan, Malaysia
    Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience. The Member Value Proposition (MVP) was created ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Data Partner- Math- Chinese - Remote- Global

    Data Partner- Math- Chinese - Remote- Global

    TELUS Digital AI Data SolutionsKuala Selangor, Kuala Selangor, Malaysia
    Data Partner- Math- Chinese - Remote- Global.TELUS Digital AI Data Solutions.We are seeking a Subject Matter Expert to design advanced, domain-specific questions and solutions and to create challen...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
    • Dinaikkan pangkat
    SENIOR CUSTOMER EXPERIENCE ANALYST

    SENIOR CUSTOMER EXPERIENCE ANALYST

    LogicalisCyberjaya, Selangor, Malaysia
    The Senior Customer Experience Analyst is responsible for overseeing the day-to-day operations of the service desk team.This role ensures that IT support services are delivered efficiently, meeting...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    Reliability Engineer (R&D)

    Reliability Engineer (R&D)

    Daikin Malaysia Sdn BhdSungai Buloh, Selangor, Malaysia
    Oversee daily test operations, including equipment setup, maintenance, and facility upgrades.Collaborate with designers to conduct tests and ensure compliance with specifications and standards.Mana...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Product Manager - AI AdOps Copilot (REMOTE)

    Senior Product Manager - AI AdOps Copilot (REMOTE)

    MonetizeMoreSeremban, Negeri Sembilan, Malaysia
    MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    SENIOR CUSTOMER EXPERIENCE ANALYST

    SENIOR CUSTOMER EXPERIENCE ANALYST

    Logicalis Group (DE)Cyberjaya, Selangor, Malaysia
    The Senior Customer Experience Analyst is responsible for overseeing the day-to-day operations of the service desk team.This role ensures that IT support services are delivered efficiently, meeting...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Manager, Workforce Management (Customer Experience)

    Manager, Workforce Management (Customer Experience)

    KlookKampung Setul, Negeri Sembilan, Malaysia
    We are Asia’s leading platform for experiences and travel services, and we believe that we can help.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires a...Tunjukkan lagiKemas kini terakhir: 2 jam yang lalu
    • Dinaikkan pangkat
    Senior Specialist, Customer Service (User Experience, Mandarin Support)

    Senior Specialist, Customer Service (User Experience, Mandarin Support)

    OKXKuala Lumpur, Kuala Lumpur, Malaysia
    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Senior Analyst, Enterprise Control Testing (12-Month Contract)

    Senior Analyst, Enterprise Control Testing (12-Month Contract)

    RBCKuala Lumpur, Kuala Lumpur, Malaysia
    Control Program & People Management.Lead / coach a team of 2-5 analysts in managing 1LOD control testing program initiatives. Demonstrate strong management skills to effectively lead and engage a team...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu