Sales Assistant

We are looking for a dedicated Sales Assistant to support our sales team and ensure excellent customer service. This role plays a vital part in building long-term customer relationships and ensuring smooth internal coordination.

Location : Kulim, Kedah, Malaysia

Responsibilities

• Ensure customer satisfaction and foster long-term relationships.
• Check customer FCST (Forecast) and upload it into ICHIA’s internal system for raw material and capacity planning.
• Learn and operate Tesla systems to upload capacity, shipment, labeling, and logistics information to ensure on-time deliveries.
• Analyze Tesla EDI forecast changes and take appropriate internal actions.
• Input purchase orders (POs) and handle billing processes.
• Communicate and coordinate with internal departments and the China Suzhou factory.
• Collect customer feedback to support continuous improvement in product and service quality.
• Collaborate with other departments such as Customer Service and R&D to communicate customer needs.
• Handle customer complaints professionally and calmly.

Requirements

Seniority level

Employment type

Industries

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