Telemarketing Executive (Prefered Mandarin Speaker)

As a Telemarketing Executive, you will play a pivotal role in driving attendance, engagement, and conversion across our webinar and offline preview sessions. You will be responsible for executing structured follow-up calls with leads and participants—before and after each event—to ensure high attendance rates, warm lead nurturing, and effective ticket closures. This role demands excellent communication skills, CRM discipline, and a proactive, empathetic approach to customer engagement.

Responsibilities :

• Pre-Webinar Calls
• Call registered participants before each scheduled webinar to remind and confirm attendance.
• Share details (date, time, Zoom link) and reassure them to reduce no-shows.
• After-Webinar Follow-up
• For attendees : call to reinforce webinar takeaways, handle simple objections, and directly close them into offline preview class tickets.
• For no-shows : re-engage and invite them to the next webinar session.
• Ensure proper documentation in CRM of outcomes (closed, pending, or declined).
• Post-Webinar RSVP Calls
• Call participants who registered for offline preview classes.
• Confirm RSVP and provide logistics (venue, time, parking, preparation notes).
• Ensure firm commitment to attend.
• Follow-up with Old Leads
• Call past leads who did not register or attend.
• Warm them up and encourage RSVP or direct registration for the next offline preview.
• Update CRM with status and track outcomes.

(Apply now at #J-18808-Ljbffr