Information Technology Service Desk-Mandarin speaking
HTC Global ServicesKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanMid-Senior level Full-time Customer Service IT Services and IT Consulting
Responsibilities & Qualifications
- 1-4 Years of experience in technical support / service desk
- The individual Service Desk analyst will provide level 1 IT Service Desk support
- Provide support to end user via phone, chat, email or web
- Ability to diagnose and resolve common hardware / software / network issues
- Familiarity with Windows, macOS
- Proficiency in troubleshooting tools like Outlook, Word, Excel, and Teams
- Experience with service management tools (e.g., ServiceNow, Jira, Zendesk, Freshdesk)
- Clear Communication Skills and Customer Service Focus
- Bilingual is a must (English & the native language from the list below)
Seniority level
Employment type
Job function
Industries
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Information Technology • Kuala Lumpur, Kuala Lumpur, Malaysia
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