Freight Forwarding Manager

About the role

We are seeking a highly skilled and experienced Customer Service Manager to join our dynamic team at Worldgate Express Services Sdn Bhd. This full-time position is based in Shah Alam, Selangor and will play a crucial role in managing and optimising our sea import freight forwarding operations.

What you'll be doing

• Oversee and coordinate all customer service activities related to sea import freight forwarding operations
• Serve as the primary point of contact for customers, providing exceptional service and resolving any issues or concerns in a timely manner
• Manage and mentor a team of customer service professionals, ensuring they are equipped with the necessary skills and knowledge to deliver high-quality service
• Develop and implement strategies to improve customer satisfaction, identify and address pain points, and enhance the overall customer experience
• Collaborate with other departments, such as operations and sales, to ensure seamless coordination and efficient delivery of freight forwarding services
• Analyse customer data and usage patterns to identify opportunities for growth and process improvements
• Stay up-to-date with industry regulations, trends, and best practices to ensure compliance and maintain a competitive edge

What we're looking for

What we offer

At Worldgate Express Services Sdn Bhd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary and comprehensive benefits package, we offer opportunities for career advancement, ongoing training and development, and a collaborative team culture that values work-life balance.

About us

Worldgate Express Services Sdn Bhd is a leading provider of freight forwarding and logistics solutions in Malaysia. With our extensive network and expertise in sea, air, and land transportation, we deliver reliable and efficient services to a diverse range of clients across various industries. Our commitment to innovation, sustainability, and customer satisfaction has made us a trusted partner for businesses of all sizes.

If you are ready to take on this exciting opportunity and contribute to the growth of our organisation, we encourage you to apply now.