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Operations Specialist
AtomeKuala Lumpur, Kuala Lumpur, Malaysia23 jam yang lalu
Penerangan pekerjaanOrganisational skills to manage and streamline the onboarding process efficiently. Excellent communication and interpersonal skills to build rapport with merchants and establish a positive onboarding experience. Attention to detail and ability to manage multiple onboarding processes simultaneously. Ability to collaborate and work effectively with remote team members. Employment type : Full-time Seniority level : Entry level Job function : Management and Manufacturing
Atome Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Overview
Join to apply for the Operations Specialist role at Atome .
About Atome Financial : headquartered in Singapore, Atome Financial is building a tech-enabled financial services platform. As part of the Advance Intelligence Group, a Series D fintech unicorn, we operate in 5 ASEAN markets with key products including Atome BNPL, Atome Card, and Kredit Pintar. Our culture emphasizes INNOVATION, EFFICIENCY, QUALITY, INTEGRITY, and COLLABORATION.
Responsibilities
- Facilitate onboarding and training sessions for merchants.
- Lead merchant onboarding and API integration process, troubleshoot, and resolve gateway integration errors across e-commerce platforms (e.g., WooCommerce, Shopify, OpenCart, and more).
- Handle escalations to identify root causes and coordinate communications between different business functions to provide timely resolutions and future improvements.
- Support KYB requirements to ensure adherence to compliance and policy.
- Collaborate with internal stakeholders to ensure smooth marketing operations; supporting regular voucher setup.
Qualifications
Details
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Operation Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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