Customer Service Officer
Moomoo MYKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanDegree or above in relevant qualifications; diploma in Business, Economics or Financial‑related courses is welcome. Proven working experience in a related field is preferred (call center, online trading, or stockbroking), though fresh graduates are also welcome. Familiarity with online trading platforms, stock exchanges, capital / financial markets, trading regulations and investment products is advantageous. Computer literacy is preferred. Language proficiency in English and Malay is mandatory; Chinese / Mandarin is advantageous. Professionalism, independence, meticulousness, patience, empathy, strong problem‑solving and decision‑making abilities, excellent communication and interpersonal skills with a customer‑service mindset. Excellent team player with high working efficiency; able to work under pressure and manage multiple inquiries simultaneously and timely. Able to work according to assigned shifts, including evenings, nights and weekends; shift allowance available for evening and night shifts. 13-Month Salary (Contractual Bonus) Performance‑Based Variable Bonus Basic Salary + Shift Allowances Convenient Access to Public Transport Yearly dental, optical & health check allowances FINRA SIE Exam Sponsorship Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free‑Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment Entry level Full‑time Other
Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Service Officer
Base pay range : MYR45,000.00 / yr - MYR54,000.00 / yr
Responsibilities
- Responsible for local and overseas customers / clients, with communication in English, Malay and Chinese.
- Respond to customer / client inquiries and provide comprehensive support via phone, email and live chat.
- Assist customers / clients with trading account registration, onboarding and verification processes.
- Provide consultation services on the trading platform, tools and features, addressing technical or operational issues.
- Resolve customer / client concerns and questions promptly and professionally, escalating complex cases as necessary.
- Responsible for proper recording, filing and organizing of customer feedback and suggestions.
- Contribute to the development of customer service processes, knowledge bases and training materials.
- Perform other ad‑hoc duties as assigned from time to time.
Requirements
Benefits
Seniority level
Employment type
Job function
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Customer Service Officer • Kuala Lumpur, Kuala Lumpur, Malaysia
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