Officer, Customer Relations

Officer, Customer Relations page is loaded## Officer, Customer Relationslocations : Malaysia | Selangor | SDAC Ara (B113)time type : Full timeposted on : Posted 30+ Days Agojob requisition id : JR

• Company :
• Sime Darby Auto ConneXion Sdn. Bhd.Responsibilities
• Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
• Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
• Prepare letter of reply to customer on the critical cases.
• Attending tribunal & court as & when required
• Assist HOD in monitoring the reporting system (weekly & monthly) for all the staffQualification
• Minimum Degree Holder in Business or relevant scope.
• Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
• Strong command of the English Language & Bahasa Malaysia in writing and verbally.
• Excellent / moderate User for Microsoft Word and Excel,
• Advantage if possess knowledge on using CRM and Case Management Systems

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