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Associate Customer Support (Mandarin)
Two95 International Inc.Cyberjaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanFluency in Mandarin (spoken and written) is required; proficiency in English is an advantage. High school diploma or equivalent; a degree is a plus. Customer support or related experience is preferred but not mandatory. Strong interpersonal skills and customer-focused mindset. Ability to work in a fast-paced environment and manage multiple tasks. Positive attitude and willingness to learn. Effective problem-solving and critical thinking skills. Calm and professional handling of challenging situations. Team player committed to customer satisfaction.
Join Our Team as an Associate Customer Support Specialist (Mandarin)
Language : Mandarin proficiency + B1 (conversational English)
Location : WFO in Cyberjaya
Address : Tech Mahindra ICT Services, Jalan Impact Cyberjaya, 63000, Selangor
Shifts : Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift provided
Working days : Monday to Sunday (weekly 2 days off)
Salary range : Between 3.5k to 4.5k Basic (Depending upon current salary & experience)
Eligibility : Freshers from any background / Experienced professionals. LOCAL MALAYSIAN ONLY.
No specific domain / Industry experience required
Overview : As an Associate Customer Support Specialist, you will be the voice of our client, providing exceptional service to our Mandarin-speaking customers. This role is ideal for individuals passionate about customer service and helping others. Responsibilities include assisting customers with inquiries and resolving issues promptly and professionally.
Key Responsibilities :
- Meet productivity targets and quality standards.
- Understand the investigation process within your assigned unit.
- Follow SOPs and workflows for investigation tasks.
- Use operational tools and applications effectively to find data.
- Navigate websites successfully.
- Adhere to workflow directions.
- Participate in performance improvement plans for self-development.
- Perform routine standard tasks.
Qualifications :
Attributes :
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Customer Support Associate Mandarin • Cyberjaya, Selangor, Malaysia
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