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Associate Customer Support - Japanese ( N1 Certification required)

Associate Customer Support - Japanese ( N1 Certification required)

Two95 International Inc.Cyberjaya, Selangor, MY
2 hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Roles and Responsibilities

  • Handle phone calls with customer queries and provide resolution to end users
  • Escalate priority issues per Client specifications to the immediate lead as applicable
  • Provide inputs on process changes and best practices.
  • Stay updated with new updates, process changes and updates.
  • Maintain Exemplary Attendance and Punctuality
  • Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

  • Provide exemplary customer satisfaction
  • Meet quality standards on all handled contacts
  • Complete 9 hours of staffed time on all rostered days
  • Handle contacts while maintaining KPI targets as per agreed limits

    • Requirements

  • Excellent customer service skills
  • Excellent verbal communication skills in Japanese
  • Passionate towards serving the customer and displays high levels of customer obsession
  • Open to work in rotational and night shifts
  • Candidate must be college or vocational school graduates or possess comparable work experience
  • Job title : Associate Customer support – Japanese speaker (Online shopping platform)
  • Criteria : JLPT N1 (Malaysians or any Nationality) / Native Japanese (No English is required)
  • We can consider candidates from anywhere who are willing to relocate to Malaysia

    • Benefits

    Salary range : RM 8k to 9k basic (depending upon CS experience) + RM 500 transportation allowance + Shift allowance

    Work mode : Full time office mode

    Working days / hours : Rotational shift (Morning and afternoon) (Shift allowance applicable for afternoon shift)

    Shifts : 8AM-17PM / 9AM-18PM / 13PM-22PM / 15PM-24AM MYT

    Benefits of Tech Mahindra :

  • For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed.
  • In-patient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
  • Out-patient Medical benefits up to 250 USD per claim (for each individual), for self, spouse & children (if any) – 15% co-payment
  • Optical benefit up to 120 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year
  • Dental (Tooth extraction and filling) up to 500 USD per year (for each individual), for self, spouse & children – Claimable after completion of 90 days
  • Dental (Scaling) up to USD 50 per year (for each individual), for self, spouse & children – Claimable after completion of 90 days
  • Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
  • Medical Leave as per Labor law - 14 days.
  • Bereavement leaves – 3 working days in an event of death in the immediate family (Spouse, Children, parents).
  • Maternity Leave – for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
  • Paternity leaves – 7 days
    • Buat amaran kerja untuk carian ini

    Customer Support • Cyberjaya, Selangor, MY

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