Senior Executive – Client Services (Contract)

Senior Executive – Client Services (Contract) page is loaded## Senior Executive – Client Services (Contract)locations :

Kuala Lumpurtime type :

Full timeposted on :

Posted 2 Days Agotime left to apply :

End Date : November 7, 2025 (25 days left to apply)job requisition id :

Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed...

• Essential / Key Duties & Responsibilities :
• Respond to emails, chats, calls, and inquiries from branches, investors, agents, and social media platforms.
• Handles walk in investors and agents at Menara Prudential branch.
• Execute daily operational tasks, including following up on incomplete transactions with agents and investors, and providing statements to investors.
• Offer informed and compassionate assistance to clients, addressing their concerns clearly and professionally.
• Investigate and resolve client feedback or complaints in accordance with the company’s Standard Operating Procedures (SOP).
• Customer Satisfaction Score (NPS) : Achieve or exceed target scores.
• myEastspring platform adoption : Actively encourage the use of online platform for investors and agents.
• Able to continuously explore and suggest new process improvement related to customer servicing.
• Participate in team activities and demonstrate positive contributions through peer feedback.
• Stay updated on unit trust product knowledge and company policies to provide accurate information
• Perform ad hoc tasks as assigned by the Supervisor, which may include various duties that arise unexpectedly and require immediate attention.
• Experience / Qualifications / Requirement :
• Minimum of 5 years of experience in customer service.
• Familiarity with financial services or unit trust industry will be an advantage.
• Exceptional written communication skills in English, with a strong command of grammar. Fluency in spoken English is a plus.
• Experience in tools such as Zendesk and JIRA would be an advantage.
• Strong communication skills, with the ability to articulate ideas clearly and effectively.
• Excellent problem-solving and analytical abilities, with a solution-oriented approach to challenges.
• Collaborative team player, demonstrating a positive and cooperative attitude.
• Logical and strategic thinker, able to analyze situations from multiple perspectives.
• Eastspring is an equal opportunity employer.

We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.locations :

Kuala Lumpurtime type :

Full timeposted on :

Posted 30+ Days AgoEastspring is an international asset manager with Asia at its core. We offer investment solutions across equity, fixed income, multi asset, quantitative and alternative strategies to institutional and individual investors globally.As the asset management business of Prudential plc, we have built an unparalleled presence across Asia1. over the years. We are also a signatory to the UN-supported Principles of Responsible Investment, incorporating environmental, social and governance (ESG) considerations in our investment processes.We are proud to be a member of the . The reference index measures gender equality across five pillars : female leadership and talent pipeline, equal pay and gender pay parity, inclusive culture, sexual harassment policies, and pro-women brand. Our inclusion in this global index is testament to our commitment to nurturing diverse talent.

#BloombergGEI.Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom #J-18808-Ljbffr