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Customer Service Assistant Manager
Tiong Nam Logistics Holdings BerhadShah Alam, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanCandidate must possess at least a Diploma or Degree in Business Administrative / Marketing or any field that is equivalent. Proficiency in MS Office applications, especially MS Excel (Pivot Tables) or MS Access, with the ability to generate reports and handle large datasets. Strong analytical skills with attention to detail, excellent problem-solving skills, practical thinking, and effective decision-making abilities. Strong interpersonal and communication skills with the ability to navigate and manage complex operational issues under pressure. Competitive salary with performance-based. Opportunities for career advancement within a leading logistics group Exposure to regional operations and diverse customer portfolios Supportive and collaborative work environment Continuous learning and professional development programs
Job Responsibilities
- Build and maintain strong relationships with customers by providing excellent service, resolving inquiries / complaints, and ensuring continuous business support.
- Manage client accounts, including credit control, payment collection, and resolving billing or payment-related issues to ensure healthy account status.
- Drive business growth by securing new accounts through canvassing, referrals, and effective lead follow-up, while supporting marketing and cross-departmental initiatives.
- Coordinate with internal departments and branches to ensure smooth shipment operations, handle customer requirements / feedback, and prepare accurate proposals and quotations.
- Lead and support the customer service team, provide feedback on product and process improvements, and assist superiors with ad-hoc tasks.
Job Qualifications
Job Benefits
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Buat amaran kerja untuk carian ini
Customer Service • Shah Alam, Selangor, Malaysia
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