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hotel front office / receptionist

hotel front office / receptionist

BUTIK SITI KHADIJAH KUALA TERENGGANUKuala Terengganu, Terengganu, Malaysia
1 hari lalu
Penerangan pekerjaan

Required

  • 2 Man
  • 1 Women

JOB DESCRIPTIONS

  • Perform all check-in and check-out tasks
  • Answer telephone timely and professional manner accordance to hotel standard.
  • Manage online reservations
  • Inform customer about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Ensure guests are properly greeted upon their arrival and assign rooms
  • Provide excellent guest services throughout their stay
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Ensure Front office logbook and hotel logbook is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
  • Assist housekeeping in clean and maintain guest rooms according to established standard, including making beds, changing linen, dusting furniture, vacuuming and cleaning bathroom

    • SKILLS

  • Proactive
  • Excellent in organization skills
  • Excellent in customer services
  • Solid written and verbal communication skills

    • Job Types : Full-time, Part-time, Permanent, Contract, Temporary

    Pay : From RM1,500.00 per month

    Benefits :

  • Maternity leave
  • Parental leave

    • Application Question(s) :

  • Do you have an experience in E-Soft System?
  • Do you have an experience in Housekeeping ?
  • Do you have an experience in handling OTA?

    • Experience :

  • Front Office : 2 years (Preferred)

    • Language :

  • English (Preferred)

    • License / Certification :

  • Hotel and Management (Preferred)

    • Work Location : In person

    Buat amaran kerja untuk carian ini

    Front • Kuala Terengganu, Terengganu, Malaysia

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