Regional IT Expert – Laboratory Software Integration & Customer Support

Regional IT Expert – Laboratory Software Integration & Customer Support

Responsibilities :

Support customers’ IT departments across Asia-Pacific to install and integrate AP Connect into their corporate IT infrastructures Act as the

primary point of contact

for IT service inquiries regarding user management, server installations and instrument connections , ensuring timely and professional resolution of customer issues Analyze and resolve system disruptions at the 2nd-level support tier Train end-users and customers on

AP Connect integration, IT systems, and security best practices

• . Maintain a

customer-focused approach

, ensuring proactive communication and efficient problem resolution. Your profile :

Completed technical education with a focus on IT and several years of professional experience in a similar role Ability to manage IT services following

ITIL best practices , ITIL certification preferred Expertise in network technologies , including routing, switching, firewalls, cloud security, reverse proxy, VPN, virtualization and containerized installations. Proficiency in Windows Client environments , including client management, Active Directory, Group Policies, and anti-virus software / endpoint protection software. Hands on experience in

client-server and corporate database installations

(MS SQL, PostgreSQL) General understanding of

system integration

to support AP Connect adaption. Structured and solution-oriented working style Strong team spirit and communication skills Fluent in English, other languages especially Chinese are an advantage Willingness to travel What we offer :

A reliable and long-term workplace in an expanding, international high-tech company An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility Tailored training and onboarding to ensure your success in the role Find more interesting job openingsat Anton Paar here >

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