Support Analyst

Key Responsibilities

• Application support and Infrastructure management, product such as CBBS, IBanking.
• Identify system Gaps. Prepare & execute the service Improvement plans.
• Candidate will gain experience in resolving complex (L2 / L3) incidents & manage security incidents.
• Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.
• Regularly review the nature of incident tickets with a view to fix it permanently.
• Effective engagement with business & technology stakeholders for any critical issues.
• Ensure RCAs are performed for high severity issues.
• Flexible to work in shifts inclusive of night shifts being 24
• 7 application
• Provide timely workaround solutions for failing issue pattern which requires source code fix
• Should have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations

Skills and Experience

Qualifications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we :

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

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