Partnership Manager - Account Development (Australia Market)

Partnership Manager – Account Development (Australia Market)

Join to apply for the Partnership Manager – Account Development (Australia Market) role at American Express .

At American Express, our culture is built on a 175‑year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career.

How will you make an impact in this role?

We are hiring a Client Manager to support and grow a portfolio of merchants across the Australian market. This role blends commercial partnership, relationship leadership, and operational excellence. You’ll work closely with business owners and senior stakeholders across diverse industries, helping them understand the value of American Express and shaping how they think about payments, customers, and growth.

If you are energized by meaningful conversations, commercial problem‑solving, and building long‑term partnerships that create real business outcomes, you will thrive in this role.

Responsibilities

• Manage and deepen relationships within a portfolio of merchants across the Australian market.
• Develop a strong understanding of each merchant’s business model, customer profile, market challenges, and growth opportunities.
• Lead consultative, insight‑driven conversations that influence merchant decision‑making and reinforce the American Express value proposition.
• Identify opportunities to expand card acceptance (in‑store and online) and increase share of wallet.
• Strengthen loyalty by helping merchants enhance customer experience and unlock new commercial value.
• Collaborate closely with Compliance, Risk, Pricing, Operations and Servicing partners to ensure a smooth, responsible, and consistent merchant experience.
• Support enterprise initiatives that enhance governance, regulatory alignment, and responsible account management.
• Use portfolio performance insights and reporting dashboards to prioritize outreach and identify growth or retention opportunities.
• Champion digital tools and streamlined processes that make it easy for merchants to do business with American Express.
• Maintain disciplined pipeline management and ongoing follow‑through on merchant needs.

Minimum Qualifications

Preferred Qualifications

Why This Role Matters

You represent American Express directly to our merchant partners. The conversations you lead and the relationships you build shape how businesses view the value of our network – and ultimately, how customers experience American Express.

What’s In It For You

You bring your curiosity, your commercial mindset and your ability to connect with people – and make your mark with us.

Apply now and help deliver the powerful backing of American Express to businesses across Australia.

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial and mental health, as well as providing the flexibility you need to thrive personally and professionally :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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