Desktop Support / Service desk / IT Help desk

Get AI-powered advice on this job and more exclusive features.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

Location : Malaysia

Main Responsibilities

• Manage customer inquiries and requests through multiple channels including phone, email, and self-service portals.
• Gather detailed information on reported issues, elevate to the appropriate business or technical units, and document all interactions accurately.
• Ensure service delivery meets contractual Service Level Agreements (SLAs) , proactively monitoring and taking action to prevent potential breaches.
• Handle customer issues through the online service desk system and ensure timely resolution or escalation.
• Manage incoming calls and queries efficiently, ensuring seamless customer experiences.
• Record and maintain complaint details, issue log numbers, and track progress until resolution.
• Coordinate with internal teams (Technical and Application Support) for issue resolution.
• Follow up with customers on issue status and provide timely updates.
• Maintain and regulate use of the Service Desk application.
• Support weekend and shift operations as scheduled to ensure consistent service levels.
• Uphold a customer-first mindset by delivering professional, empathetic, and solution-driven support.

Academic Qualifications

Skills

Working Experience

Others

Offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

EA Licence 12C5759

Seniority level

Entry level

Employment type

Contract

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting and Business Consulting and Services

Referrals increase your chances of interviewing at Avensys Consulting by 2x

Get notified about new Service Desk Specialist jobs in Federal Territory of Kuala Lumpur, Malaysia.

#J-18808-Ljbffr