Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Pulau Pinang, Malaysia
1 hari lalu
Penerangan pekerjaan
Job Responsibility
Define and implement the overall quality management strategy for the accommodation industry project.
Lead, manage, and develop QA teams, ensuring high engagement, productivity, and performance.
Partner with clients and internal stakeholders to align quality metrics, KPIs, and compliance standards.
Drive quality governance, including calibration sessions, audits, and business reviews with clients.
Analyze performance data to identify trends, risks, and opportunities, and recommend strategic improvements.
Build and maintain quality frameworks, SOPs, and policies to meet client and regulatory requirements.
Collaborate with Operations, Training, and Workforce teams to enhance customer experience and process efficiency.
Oversee root cause analysis of recurring issues and design action plans to resolve systemic gaps.
Job Requirements
Fluent in Mandarin and English (spoken and written).
Minimum 7â10 years of Quality Assurance experience in a BPO or service industry, with at least 3â5 years in a managerial capacity.
Strong exposure to hospitality, travel, or accommodation-related projects is a plus point
Proven track record of leading QA strategy, client engagement, and governance in large-scale projects.
Excellent leadership, stakeholder management, and interpersonal skills.
Strong analytical and presentation skills, with the ability to influence decision-making.
Proficiency in QA tools, reporting platforms,
Job Benefits
Medical Insurance provided
EPF & SOCSO
5 working days
Training provided
Medical and Hospitalization Leave
Buat amaran kerja untuk carian ini
Quality Assurance Manager • George Town, Pulau Pinang, Malaysia
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