Quality Manager

Responsibilities

• Oversee customer quality audits, 8D responses, and product qualifications.
• Main liaison with customers on all quality-related matters, including audits, complaints, and performance reviews.
• Lead 8D investigations and ensure timely, effective closure of customer complaints and returns (RMA).
• Manage and monitor Customer Scorecards, DPPM trends, and customer satisfaction metrics.
• Oversee new product qualifications and ensure customer-specific quality requirements are fulfilled during NPI.
• Coordinate customer audits, quality agreements, and continuous improvement initiatives.
• Work closely with cross-functional teams (Engineering, Production, Supplier Quality) to prevent recurring issues and drive corrective actions.
• Champion zero-defect mindset and customer-first quality culture on the production floor.

Requirements

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