Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Success Manager (Japanese Speaker)

Customer Success Manager (Japanese Speaker)

Hunters InternationalKuala Lumpur, Kuala Lumpur, MY
5 jam yang lalu
Penerangan pekerjaan

About Our Client :

Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description :

  • Encourage clients to utilize new features that will help them drive their business forward
  • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
  • Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
  • Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
  • Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
  • Develop customer relationships, by building trust and ensuring the customer’s needs are met
  • Align customers with the enablement resources to drive adoption

Job Requirements :

  • Open to candidates based in either Malaysia or Japan
  • At least 1 year's direct and verifiable enterprise-level customer success, consulting or account  management experience for a SaaS company (preferably in a B2B setting, but not required)
  • Experience leading meetings and regular cadences, quarterly and annual customer success  reviews with customers
  • Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account  Management
  • Excellent verbal and written communication skills in Japanese or Nihongo (Preferably N1 or Native  speaker)
  • Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of  the program
  • Can facilitate the adoption of the solution, driving awareness, education and utilization by serving  as the POC within the customer set
  • Strong skills in strategic planning and project management with the ability to adapt conversations  for technical and non-technical audience
  • Remuneration :

    Basic Package (USD 2,500 - USD 3,000, approximately  MYR 10,000 to MYR 12,000)

    Attractive Sales Incentives

    Working Location :

    Kuala Lumpur, Malaysia

    Consultant in-charge :

    Jason | jasong.wong@hunters-in.com | 012 688 8045 (WhatsApp text only)

    Buat amaran kerja untuk carian ini

    Japanese Speaker • Kuala Lumpur, Kuala Lumpur, MY

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    • Baharu!
    GPC Team & Business Partner Lead (Japanese Speaker)

    GPC Team & Business Partner Lead (Japanese Speaker)

    RochePetaling Jaya, Selangor, Malaysia
    At Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted ...Tunjukkan lagiKemas kini terakhir: 4 jam yang lalu
    • Dinaikkan pangkat
    Customer Success Manager 2

    Customer Success Manager 2

    EquinixKuala Lumpur, Kuala Lumpur, Malaysia
    Equinix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Equinix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Get AI-powered advice on th...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Query Management - Japanese Speaker

    Query Management - Japanese Speaker

    Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia
    Manage customer claims and queries related to forward orders through our internal teams and partners (e.Shipment, Return, Pricing, Order status, ETA / Lead time, Warranties etc).Checking of customer ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    Advisor I, Customer Service – Japanese

    Advisor I, Customer Service – Japanese

    Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY
    Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). Clarify customer requirements; probe for understanding, use ...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    GPC Team & Business Partner Lead (Japanese Speaker)

    GPC Team & Business Partner Lead (Japanese Speaker)

    F. Hoffmann-La Roche AGPetaling Jaya, Selangor, Malaysia
    The mission of the • •GPC Team & Business Partner Manager / Leader • • is to ensure that all Global Patient Care (GPC) business objectives are achieved efficiently by leading a high-performing team and ...Tunjukkan lagiKemas kini terakhir: 4 jam yang lalu
    • Baharu!
    Customer Success Manager

    Customer Success Manager

    Hunters International Sdn BhdKuala Lumpur, Malaysia
    Quick Apply
    Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automatio...Tunjukkan lagiKemas kini terakhir: kurang daripada 1 jam yang lalu
    • Dinaikkan pangkat
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    CanonicalSeri Kembangan, Selangor, Malaysia
    Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Enterprise Customer Success Manager. Canonical Kuala Lumpur, Federal Territory of Kuala Lump...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
    • Baharu!
    Customer Success Manager (Japanese Speaker)

    Customer Success Manager (Japanese Speaker)

    Tap Growth aiKuala Lumpur, Kuala Lumpur, MY
    Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automatio...Tunjukkan lagiKemas kini terakhir: 5 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    GPC Team & Business Partner Lead (Japanese Speaker)

    GPC Team & Business Partner Lead (Japanese Speaker)

    F. Hoffmann-La Roche GruppePetaling Jaya, Selangor, Malaysia
    At Roche you can show up as yourself, embraced for the unique qualities you bring.Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted ...Tunjukkan lagiKemas kini terakhir: 4 jam yang lalu
    Assistant Manager, Customer Success

    Assistant Manager, Customer Success

    TeleportKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    We’ve got modern day solutions for all your modern day delivery woes.In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyon...Tunjukkan lagiKemas kini terakhir: 28 hari yang lalu
    • Dinaikkan pangkat
    Customer Success Specialist

    Customer Success Specialist

    Innova SolutionsKuala Lumpur, Malaysia
    My client is a looking to hire a Customer Success Specialist who will support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have ...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Customer Service Representative-Japanese

    Customer Service Representative-Japanese

    eTeamKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Service Representative-Japanese.Team Federal Territory of Kuala Lumpur, Malaysia.An international premium lifestyle brand offering a wide range of designs for sports and everyday wear, wit...Tunjukkan lagiKemas kini terakhir: 4 jam yang lalu
    • Dinaikkan pangkat
    Customer Care Professional – Japanese speaker (Voice) - Future Opportunities

    Customer Care Professional – Japanese speaker (Voice) - Future Opportunities

    American ExpressKuala Lumpur, Kuala Lumpur, Malaysia
    Customer Care Professional – Japanese speaker (Voice) - Future Opportunities.Customer Care Professional – Japanese speaker (Voice) - Future Opportunities. American Express invites you to share your ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Senior Customer Success Manager - Malaysia

    Senior Customer Success Manager - Malaysia

    Insider.Kuala Lumpur, Kuala Lumpur, Malaysia
    Senior Customer Success Manager - Malaysia.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.As a Customer Success Manager, you will be proactively driving adoption and retention.You will b...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Polymorph RecruitmentSetia Alam, Selangor, Malaysia
    Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills. Computer literate (MS Office, Email, CRM).Independent and a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    Customer Success Manager - Malaysia

    Customer Success Manager - Malaysia

    MomosKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location. Momos works with leading enterprise multi-location brands and QSRs globally,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    Customer Success Manager

    Customer Success Manager

    WATI.ioFederal Territory of Kuala Lumpur, MY
    Quick Apply
    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,00...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
    Customer Success Specialist

    Customer Success Specialist

    RapsodoKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu