Professional Service Engineer

Overview

Join us as we scale our business by building on our tremendous success around the world. TiDB is a global player in the database market, offering TiDB Database and Database as a Service. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Our solutions serve large and high-growth organizations across financial services, logistics, gaming, e-commerce and software as a service. We have a strong open-source community, innovative products and an inclusive culture. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth. Responsibilities

Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, perform data migration, and ensure seamless integration with existing systems and applications. Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly. Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices. Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively. Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences. Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success. Qualifications

Bachelor\'s degree or higher in computer science or a related field from a nationally accredited institution 3 years or more of experience in database technical support or related roles Proficiency in the operational mechanisms and management of relational databases such as MySQL / Oracle; experience with NoSQL, NewSQL, or related technologies is a plus. Familiarity with Linux / Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team We encourage people from underrepresented groups to apply. TiDB is committed to preventing discrimination and harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. We strive to prevent other forms of inappropriate behavior and to remove barriers to success at TiDB.

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