Business & Performance Manager

About the Role We are representing one of our clients who is - setting up a

Shared Services Centre (SSC)

in Kuala Lumpur and looking for an experienced

Business & Performance Manager

to lead performance management, service delivery monitoring, and continuous improvement initiatives.

Responsibilities

Develop and monitor SSC KPIs and performance reports.

Analyze variances and drive corrective actions to improve service delivery.

Manage Service Level Agreements (SLAs) and ensure accurate service chargebacks.

Support SSC budgeting, forecasting, and P&L variance analysis.

Ensure compliance with internal controls and regulatory standards.

Lead continuous improvement initiatives and process enhancements.

Manage internal customer relationships and ensure SSC services meet business requirements.

Oversee team recruitment, training, and performance development.

Support ERP system upgrades and operational projects.

Requirements

Postgraduate Diploma or equivalent experience in senior performance management roles.

Minimum 5 years experience in controlling, performance management, or business analysis.

SSC or BPO experience managing performance and reporting.

Proficiency in

ERP systems (IFS preferred)

and MS Office.

Strong skills in data analysis, reporting, and process improvement.

Leadership experience in managing teams and working with senior stakeholders.

Ability to manage projects and lead operational changes.

Additional Information

This role involves being actively involved in the initial SSC setup phase, including recruitment, policy development, team structuring, and possible travel

Benefits Base Salary + 13th Month Bonus + Performance Bonus

Insurance - Self + Spouse & Children

Interested candidates are encouraged to submit their updated resume, highlighting relevant PTP and SSC / BPO experience or email to mona(at)talentrecruit.com.my. Only Shortlisted Candidates Will Be Notified

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