GPC Team & Business Partner Lead (Japanese Speaker)

The Position

Mission : The mission of the GPC Team & Business Partner Manager / Leader is to ensure that all Global Patient Care (GPC) business objectives are achieved efficiently by leading a high-performing team and supporting the Supplier Operations Manager / Lead in managing suppliers, potentially across multiple countries. This role is aligned with Roche's core competencies and leadership commitments, proactively delivering Customer Care services that adapt to evolving business needs while ensuring service excellence for patients and customers interacting with Roche’s Products and Digital Solutions.

The GPC Team & Business Partner Manager leads, manages, and develops team members, fostering a culture of continuous improvement. They contribute to the organization’s performance and ensure operational support is provided daily with a strong focus on quality and customer satisfaction.

Additionally, the GPC Team & Business Partner Manager builds and nurtures collaborative relationships with Country / Regional Organizations and with the internal GPC Team to identify and implement service options and support market development. They partner with local, regional, and global stakeholders to streamline activities, positioning Global Patient Care as a key enabler for market growth. This role ensures continuity and service quality while proactively identifying new opportunities—such as enhanced customer services—to meet shifting business demands and drive sustainable growth.

Key Accountabilities

• Identify needs and added value opportunities by partnering with the Country / Regional Organizations and create, change, or stop services to proactively deliver Global Patient Care services that meet evolving business needs, ensuring excellence of the service provided to patients and customers towards Products and Digital Solutions commercialized by Roche :
• Translate the Global Patient Care strategy into actionable measures fit for respective countries and markets in alignment with the Cluster Head and GMs / Country Managers and act as liaison between different stakeholders;
• Consult and support the Country / Regional Organization to ensure that Services is part of regular business planning of each organization;
• Translate the country strategy and develop proposals for new services with added value in line with the country and Customer Care strategy;
• Initiate market related activities (for example, sales, service support, etc.) and coordinate these with all relevant stakeholders;
• Establish and maintain the operating model for patient care in your assigned area with the objective to implement service standards that meet customers’ expectations while harmonizing service offers to exploit synergies.

Drive the forecasting process and discuss the degree of target achievement with the Country / Regional Organizations :

Ensure effective and efficient country / region related processes and excellent communication between GPC and all Stakeholders :

Lead, inspire, and develop a high-performing team, including other leaders within the reporting line, by embodying Roche’s core competencies, leadership commitments, and operating principles :

Ensure an outstanding customer experience and the reaching of other defined business objectives and a high service quality :

Lead Projects and Continuous Improvement

Key skills and experience :

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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