Service Desk Analyst

Overview

This is a contract role for a Service Desk Analyst, located on-site in Damansara. The Service Desk Analyst will be responsible for providing technical support, troubleshooting, analytical support, and handling customer service and customer support issues. The role involves solving technical problems, ensuring that technical support requests are addressed in a timely manner, and maintaining a high level of customer satisfaction.

Responsibilities

• Handle and resolve support tickets using BMC ITSM, including both service requests and incidents.
• Assign and reassign tickets to the respective teams when required.
• Prepare and share daily reports on ticket status and progress.
• Manage daily tasks including ticket updates, replying to customer emails, and attending support calls.
• Work on a rotational basis, including weekend shifts (every Sunday).
• Maintain flexibility to support operational needs as required.
• Proficient in Microsoft Outlook (emails), Microsoft Excel, and Microsoft Teams.
• Strong communication and coordination skills.
• Ability to multitask and manage workload efficiently.
• Fluent in English and Malay.

Shift hours

How to apply

Interested, share your updated resume to or WhatsApp : .

Job details

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