Team Lead, Risk Operations (Payment Risk) Kuala Lumpur, Malaysia

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

About the Team :

This team is part of the Global Customer Service function, where it is at the heart of managing and balancing risk and reward for our global platform. We work closely with all our key stakeholders, such as Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity :

The successful candidate will have fraud & risk experience in a global environment, with proven track record of managing fraud risk operational teams. You’ll own the establishment of the fraud risk team in Malaysia, including recruitment, establishing fraud processes, policies, and procedures / guidelines.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.

What You’ll Be Doing :

• Create the strategy to continuously build and mature our fraud risk operation team. Manage the day-to-day operational and capacity needs, while handling and supporting escalation;
• Manage a team of fraud risk representatives to efficiently identify and prevent losses arising from common fraud types such as ID theft, friendly fraud, social engineering, elderly abuse, bot attacks etc;
• Create and maintain new and existing risk and fraud investigation review procedures and processes to support new and existing products and services;
• Create and implement a risk operational excellence program and culture supporting our customer servicing to align customer experience with our risk policies, processes, and procedures;
• Maintain a team of high-performing investigators who can contribute to the overall fraud and loss mitigation initiatives;
• Work closely with key partners and stakeholders to educate and influence the company regarding fraud risk management on our platform.

What We Look For In You :

Nice to Haves :

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The nature of the job may require working on shifts. Are you willing to work on a rotational shift schedule? (Shift Allowances will be given)

Do you have at least 3 years of Fraud Risk experience?

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Do you have at least 2 years of Fraud Risk experience?

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