Group Lead - Search Operations - Kuala Lumpur

Group Lead - Search Operations - Kuala Lumpur

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products, and drive increased traffic and GMV.

The Group Leader will be responsible for growing and scaling large teams via internal development mechanisms, managing a group of team leaders of diverse experience levels, and maintaining customer relationships by improving response and delivery times while enhancing the efficiency of existing processes and procedures to boost internal capacity.

• Lead, motivate, and support a large team within a time‑sensitive and demanding environment, including operational delivery, problem resolution, change management, performance management, and career development.
• Support clear expectation setting, including planning, monitoring, appraising, and reviewing job contributions to help the team achieve their full potential, maintain high standards & quality of work, and ensure strong delivery.
• Manage data collection for updating metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent data delivery service.
• Develop effective and efficient cross‑functional partnerships to support operations and influence action.
• Create, develop and maintain training management related items for onsite teams, such as onboarding plans, knowledge enablement scores, and training success rate.
• Work closely with cross‑functional departments, including legal and safety, to ensure compliance.

Qualifications

Minimum Qualifications :

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