Laundry Manager

Overview

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Laundry Manager

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Shangri-La Group . Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer. As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we invite dynamic individuals to join one of the region's most exclusive city hotels. We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel. It takes a very special kind of person to work at Shangri-La — someone with an eye for detail, the skills to perform, and an attitude to deliver and a passion to delight.

Responsibilities

Lead and manage the daily operations of the Laundry Department, ensuring high-quality cleaning standards for guest laundry, linens, and uniforms.

Implement preventive maintenance, hygiene, and safety procedures for laundry equipment and chemical usage.

Manage budgets, cost control, and inventory of linen, chemicals, and operating supplies.

Train, develop, and motivate team members to deliver consistent service in line with Shangri-La standards.

Ensure compliance with hotel policies, safety guidelines, and hygiene standards at all times.

Collaborate with Housekeeping, F&B, Health Club, and other departments to meet operational needs.

Monitor guest satisfaction and handle complaints related to laundry services promptly and professionally.

Drive continuous improvement and maintain high standards of productivity, efficiency, and guest service.

Requirements

Minimum 5 years of experience in hotel laundry operations, with at least 2 years in a managerial capacity.

Diploma in Hotel Management, Technical School, or equivalent professional training.

Strong leadership, organizational, and problem-solving skills.

Proficient in English; knowledge of additional languages is an advantage.

Good health, professional appearance, and articulate communication skills.

Computer literate with knowledge of textile care, laundry equipment, and chemical usage.

Energetic, service-oriented, and able to work under pressure in a fast-paced environment.

Seniorities and Employment

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Management and Customer Service

Industries : Hospitality, Travel Arrangements, and Food and Beverage Services

Note : This description reflects the responsibilities and requirements of the Laundry Manager position at Shangri-La Kuala Lumpur and may be subject to change.

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