Assistant Manager

Overview

Position : Assistant Manager

Organization : Chicken Ayres LLC (Zaxbys Fast Casual Franchisee)

FLSA Status : Exempt

Hiring Manager : General Manager

Job Level : First line Managers

Employment Status : Full-Time Regular

Job Summary

The goal of the Assistant Manager is to deliver encore guest experiences while maintaining operational standards. The Assistant Manager manages the daily operations of the restaurant, ensuring the team properly follows all processes, policies, and procedures.

Primary Job Duties

• Administer safety and security policies and practices as well as data collection, record keeping, and documentation.
• Create and execute a Steritech Food Safety Corrective Action Plan.
• Coordinate the people, product, processes to consistently deliver outstanding quality, service and cleanliness of a shift.
• Effectively manage the flow of the food product through the restaurant.
• Provide encore guest experiences as well as instill the beliefs, values and attitudes of the organization.
• Monitor, track and resolve guest complaints within 24 hours using SMG 360.
• Develop, manage, and retain team members.
• Schedule the optimum number of team members necessary while managing labor costs.
• Plan, organize, and track inventory. Manage truck orders.
• Maintain the equipment and building.
• Utilize current and past sales trends to determine sales forecast.
• Backup the General Manager in their absence.
• Work in a fast-paced, time-sensitive environment.
• Must be able to remain in a stationary position 50% of the time.
• Needs to be able to move around inside and outside the restaurant.
• Must be able to communicate proficiently with team members and guests.
• The person will occasionally stoop, bend, crouch, or climb, including the use of ladders.
• Frequently lift, push, pull and carry up to 50 pounds, including lifting overhead.
• Must be able to continuously use hands and wrists for grasping, cleaning, bagging, chopping and cooking.
• Must be able to maintain effective audio-visual perception and judgement to respond to the changing environment.
• Work in an environment that features hot and cold temperature variations and exposure to food allergens.
• Work with the public.

Skills

Qualifications

Core Values

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

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