Senior Operation Manager

Overview

This senior operations manager is responsible for overseeing the overall performance and operations of multiple retail outlets within the chain. This role ensures that stores meet sales targets, deliver excellent customer service, maintain operational efficiency, and comply with company policies. The role provides leadership, strategic direction, and operational support to store managers, driving business growth and customer satisfaction.

Responsibilities

• Develop and implement operational policies, procedures, and best practices to drive efficiency and effectiveness.
• Develop and implement operational strategies to achieve sales, profitability, and customer service objectives.
• Lead, coach, and support store managers in achieving performance targets and maintaining high operational standards.
• Monitor sales performance, inventory levels, shrinkage, and operational KPIs; prepare reports and recommend corrective actions.
• Optimize staff scheduling, manpower planning, and workforce productivity across outlets.
• Drive visual merchandising standards, store layouts, and promotional campaigns to maximize customer engagement and sales.
• Implement cost-control measures to improve operational efficiency and profitability.
• Coordinate with supply chain, marketing, finance, and HR to ensure smooth operations and alignment with corporate goals.
• Conduct regular store visits to monitor performance, identify issues, and provide on-site guidance.
• Lead business expansion initiatives including new store openings, renovations, and process rollouts.

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