Job Purpose :
We are seeking a proactive and detail-oriented Junior IT Support to provide technical support across Outlook, Azure Active Directory (Azure AD), and Microsoft Active Directory environments. The candidate will be responsible for troubleshooting end-user issues, account management, and ensuring smooth IT operations for business users.
Key Responsibilities :
- Provide first-level IT support for users on Microsoft Outlook (email configuration, mailbox issues, connectivity, calendar, and distribution lists).
- Manage user accounts, password resets, and access permissions in Azure AD and Active Directory.
- Troubleshoot login, authentication, and Single Sign-On (SSO) issues.
- Assist with device and application onboarding, ensuring proper group policies and permissions.
- Monitor and resolve tickets via helpdesk system, escalating complex issues to higher-level support when needed.
- Support basic Office 365 applications and Microsoft Teams as required.
- Maintain documentation of support procedures, incident logs, and user guides.
- Collaborate with IT teams to improve system reliability and end-user experience.
Skills & Competencies :
Strong knowledge of Microsoft Outlook troubleshooting (client setup, mail flow, PST / OST issues).Hands-on experience with Azure Active Directory and Windows Active Directory (user / group management, password resets, access controls).Understanding of authentication protocols (MFA, SSO).Familiarity with Office 365 applications.Excellent problem-solving and communication skills.Ability to work independently and handle multiple support requests efficiently.Requirements :
Bachelor's degree / Diploma in IT, Computer Science, or related field.1–2 years of IT support / helpdesk experience (internship or entry-level experience acceptable).Hands-on exposure to Azure AD, Active Directory, and Microsoft Outlook.Strong customer service orientation.Willingness to learn and grow in a fast-paced IT environment.Job Types : Full-time, Contract
Pay : RM2, RM3,200.00 per month
Benefits :
Health insuranceMaternity leaveOpportunities for promotionProfessional developmentAbility to commute / relocate :
Bayan Lepas : Reliably commute or planning to relocate before starting work (Preferred)Experience :
IT support : 1 year (Preferred)Outlook Troubleshooting : 1 year (Preferred)Azure : 1 year (Preferred)Active Directory : 1 year (Preferred)Language :
English (Preferred)Work Location : In person