Administrative Assistant cum Sales Coordinator (Urgent Hiring)

Overview

OVOL Malaysia is the leading independent paper, packaging, digital, and wide format solutions provider in Malaysia with branches across Peninsula Malaysia and East Malaysia, supporting businesses nationwide with a comprehensive selection of products and services. Our Mission is to carve a better future for society and the environment.

We are now looking to hire an Administrative Assistant cum Sales Coordinator to be based at our branch in Perai, Penang.

Responsibilities

• To efficiently carry out all administrative functions pertaining to the branch.
• To handle all correspondence with Head Office, other branches across the country, and customers.
• To assist in preparing sales orders, sales contracts, processing branch transfers, issuing delivery orders, credit notes, debit notes and invoicing.
• To manage documentation and ensure proper filing.
• To identify, evaluate customer needs and promote the company's products to customers in a professional manner.
• To provide quick and efficient service to obtain maximum sales with focus on customer satisfaction.
• To respond to any queries that customers may have and provide the relevant information accurately.
• To identify and record customer order requirements and to follow up regularly for sales opportunities.
• To keep updated with the product inventory and to update customers on any new products.
• To address any complaints, provide appropriate solutions and alternatives in a timely manner and follow up to ensure resolution.
• To follow up with customers to ensure payments are collected on time and inform the credit control department of any collection issues.
• To follow communication procedures and standard operating procedures at all times.
• To support and assist in any ad-hoc duties as assigned by the Company from time to time.

Qualifications

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