Guest Happiness Specialist - Remote

Guest Happiness Specialist - Remote

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About The Flex

At The Flex , we’re on a mission to make renting as easy as buying something on Amazon — simple, fast, and borderless . Our proprietary Property Management System (PMS) powers this mission by automating operations, simplifying communication, and creating flawless guest experiences across multiple countries. We’re growing fast and looking for A-Players — proactive, ambitious individuals who thrive in fast-paced environments and love delighting customers.

Position : Guest Happiness Specialist

As a Guest Happiness Specialist at The Flex , you’ll be the heart and voice of our brand. Your mission is simple : make every guest feel cared for, supported, and happy throughout their stay . You’ll help guests with bookings, check-ins, and any questions they have — ensuring smooth, stress-free experiences from start to finish. Using our in-house PMS tools, you’ll manage requests efficiently and turn potential issues into memorable moments of hospitality. If you’re empathetic, solution-driven, and take pride in making people smile — this role is for you.

Key Responsibilities

• Guest Support : Handle guest inquiries via chat, email, and phone with warmth and professionalism.
• Booking Assistance : Help guests with reservations, check-ins, and check-outs using our PMS.
• Problem Solving : Quickly resolve any issues or complaints with empathy and proactive communication.
• Communication Management : Keep guests informed every step of the way for a seamless experience.
• Feedback Loop : Collect and share guest insights to help improve our service quality.
• Upselling & Retention : Recommend add-ons and experiences to enhance guest satisfaction and loyalty.

What We’re Looking For

Why You’ll Love Working at The Flex

Seniority level

Entry level

Employment type

Full-time

Job function

Other

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