Senior Associate - Desktop Support Engineer

PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums / channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

We are looking for a proactive and technically skilled Desktop Support Engineer to support and maintain the organization's end user point infrastructure . The role involves troubleshooting hardware and software issues, deploying systems, and ensuring optimal performance of end-user devices. This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education. The ideal candidate needs to have strong technical skills, excellent customer service skills, and experience with WorkspaceOne / I ntune, P owershell PSADT, Windows, and Mac. In this role, you will b e responsible for providing technical support to employees, m anaging and m aintaining the W orkspaceOne / Intune environment, creating application packages and m aintaining scripts using PowerShell PSADT, and installing and configuring software and hardware on Windows and Mac operating systems. You will be a key member of our team, working closely with other Information Technology professionals to ensure the seamless delivery of technology services to our employees. The Desktop Support Engineer must have strong analytical and problem-solving abilities, understanding of Active Directory hierarchy, Group Policy Objects, and Windows Operating Systems is a must . Core Responsibilities

• Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems (Windows / macOS) and standard applications.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Perform system imaging, deployment, and upgrades.
• Assist in the technology onboarding process for new employees.
• Participate in global technology forum meetings and undertake ad hoc IT projects.
• Provide customer-centric support, ensuring positive and valuable experiences.
• Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.
• Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.
• Collaborate with PwC teams (local / global) to stay informed about new technologies .
• Maintain a friendly, approachable demeanor that prioritizes customer needs.
• Offer feedback and suggestions for enhancing the overall customer experience.
• Build and nurture strong working relationships with users at all levels.
• Proactively anticipate , identify , and resolve complex problems while applying technical knowledge.
• Effectively communicate and share technical information with diverse audiences within the firm.
• Ensure compliance with Firm security policies and procedures.

Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums / channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

We are looking for a proactive and technically skilled Desktop Support Engineer to support and maintain the organization's end user point infrastructure . The role involves troubleshooting hardware and software issues, deploying systems, and ensuring optimal performance of end-user devices. This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education. The ideal candidate needs to have strong technical skills, excellent customer service skills, and experience with WorkspaceOne / I ntune, P owershell PSADT, Windows, and Mac. In this role, you will b e responsible for providing technical support to employees, m anaging and m aintaining the W orkspaceOne / Intune environment, creating application packages and m aintaining scripts using PowerShell PSADT, and installing and configuring software and hardware on Windows and Mac operating systems. You will be a key member of our team, working closely with other Information Technology professionals to ensure the seamless delivery of technology services to our employees. The Desktop Support Engineer must have strong analytical and problem-solving abilities, understanding of Active Directory hierarchy, Group Policy Objects, and Windows Operating Systems is a must . Core Responsibilities

Qualifications

Experience

Additional Information

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

March 31, 2026

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Professional Services

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