Tawaran kerja ini tidak tersedia di negara anda.

Senior Associate Technical Services Cross Technology Systems Integration Specialist

NTT DATA, Inc.Petaling Jaya, Selangor, Malaysia

30+ hari lalu

Penerangan pekerjaan

Overview

Senior Associate Cross Technology Technical Services Systems Integration Specialist at NTT DATA, Inc. Develops subject matter expertise to ensure client solution requirements are resolved in line with SLAs. Performs configurations, installations, and break / fix events while working toward associate to professional level certification, and develops business knowledge. Proficiency develops across two or more technologies, such as Networking, Data Centre, Security, Customer Experience, Collaboration and / or End User Compute.

Key responsibilities

Owns larger portions of an installation and break / fix incidents at a low to medium level of complexity during the project lifecycle.
Takes responsibility for problem resolution and troubleshooting during the project lifecycle.
Escalates complex problems to the relevant third parties.
Assists with documentation of standard operating procedures relating to installations and fixes during ops handover.
Compiles and maintains project administration (Time Capture and feedback to stakeholders).
Conducts elementary presentations within the customer\'s organization.
Expected to take leadership from senior resources on relevant technologies according to specialization and best practice.
Performs any other related task as required.

To thrive in this role, you need to have

Developing understanding and appreciation of technical design and business principles.

Developing knowledge of fundamental project and administration ability.

Displays customer engagement skills.

Demonstrate relevant domain specialist knowledge.

Good verbal communication skills.

Client focused with a proactive approach to solving problems.

Ability to work under pressure.

Academic qualifications and certifications

Bachelor\'s degree or equivalent in Information Technology or Computing or a related field.

_valid CCNP Collaboration certification required (Voice certification preferred)

NICE and related certifications as listed include NICE Engage NCSE / NCIE, Sentinel Fundamentals, CXOne, and related competencies.

Relevant industry certifications across Networking, Security, Data Center, End User Compute, Avaya, Cisco, Genesys, VMware, Microsoft, and cloud platforms as applicable to services provided.

Encryption; Multiple Data Centers (MDC); NICE Real Time Authentication; NICE Trade Recording.

End User Compute, Networking, Security, Data Center, and related technologies; additional certifications noted in original description.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and invest heavily in R&D to help clients innovate and transform for long-term success. We are a Global Top Employer with diverse experts in more than 50 countries and a robust partner ecosystem. Our services include consulting, data and AI, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Technology Associate • Petaling Jaya, Selangor, Malaysia