Logistics : Ocean Import Customer Service (Open for Fresh Graduates)

Job Purpose :

• Process, handles, and distributes all required documents in the receiving areas.
• Performs delivery arrangement.
• Ensure customer requirements are met and takes corrective actions in case of deviations from customer requirements.
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures.
• Oversees interface with Corporate Sales, Product if required.

Main Tasks & Key Responsibilities :

• Creates / confirms transport order to ensure delivery of the shipment to the final customer.
• Prepares, controls, and distributes all required import documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
• Checks responses from counterparts and finalizes validation of required documents.
• Follows-up shipment status in the import area; identifies incidents and ensures resolution of incidents.
• Support Customer Service in the incident and exception management resolution.
• Maintains excellent relationships with suppliers and responsible for identifying performance issues of suppliers, and proposes solutions to improve / correct performance.
• Performs IT systems related tasks to provide up to date information on shipment.
• Oversees interface with Corporate Sales, Product if required.

(Apply now at #J-18808-Ljbffr