Client Onboarding Specialist (Kuala Lumpur)

5,000 - 12,000 per month | Full-time | Operations | Client Onboarding | Malaysia

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About OSL

Backed by Asia’s leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group, OSL is the world’s first SFC‑licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed digital asset solutions.

OSL offers custody, omnibus, tokenisation and wealth management services, which deliver institutional clients in addition to professional and retail investors access to the best‑in‑class digital asset platform, along with a fully regulated liquidity pool. OSL’s secured and insured hot and cold wallet infrastructure also ensures the safekeeping of digital assets with timely transaction settlements.

As the digital asset industry continues to evolve, so does OSL. OSL’s simple and tailored approach compliantly navigates international clients through the evolving digital assets environment.

Responsibilities

• To perform the due diligence on individual, corporate and institutional clients including information / data collection, checking, validation and verification.
• To understand, process and organise a high volume of case documentation, including sources of funds, documents of incorporation, and general account opening documents.
• To work closely with the sales and traders to ensure efficient and client friendly customer onboarding experience.
• To comply with internal policies and regulatory requirements (AML / KYC / CTF) for client onboarding in the jurisdiction in which our group entities operate.
• To handle administrative and reporting tasks to facilitate and fulfill regulatory compliance and audit, as well as periodic review cases.
• To provide onboarding support covering 09 : 00 - 22 : 00 in the local timezone by shifts.
• To drive paperless account opening for customer centricity, business resilience, and agile compliance.

Requirements

Proficient in both written and verbal English & Chinese.

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