E-commerce & Affiliate Marketing Manager (Omnichannel)

At Drama Byte, we create short dramas that go viral and capture millions of views. We are now expanding into TikTok Live Shopping, combining entertainment and e-commerce. Behind every great live host is a strong support team, and this role puts you at the heart of our live selling operations. If you are detail oriented, fast with your hands, and enjoy supporting high energy campaigns, this role is for you.

What we offer

Competitive base salary + commission.

Training and mentorship in live commerce and e-commerce systems.

Office near LRT / Monorails with a flex-friendly culture.

5-day rostered week with evening / weekend coverage.

A creative and supportive team environment.

Summary of the role

As an E-Commerce Support Executive, you’ll work behind the scenes during live streaming sessions to ensure smooth operations. Your responsibilities include replying to audience messages, managing pinned products, assisting with order inquiries, and coordinating with the live host and operations team.

Key Responsibilities

Monitor live sessions in real time, reply to viewer comments and questions quickly, and assist the host in engaging with the audience.

Pin products, update vouchers, and ensure correct product details and pricing are displayed during live streaming.

Handle order, payment, and delivery inquiries from viewers, providing clear and helpful responses.

Work with operations team to ensure product stock levels are accurate and updated throughout the live stream.

Flag and escalate technical glitches or customer related issues to the relevant teams for immediate resolution.

Record key feedback from live sessions, prepare simple reports, and suggest improvements to enhance future performance.

Your professional background

Diploma or equivalent qualification in Marketing, Business or related field.

1-3 years of experience in e-commerce, customer service, or livestream support preferred.

Strong multitasking skills with the ability to type fast and respond quickly in live settings.

Familiarity with TikTok Shop / Seller Center or other e-commerce platforms.

Basic knowledge of digital tools such as Excel, Canva, or CapCut is a plus.

Good communication skills in Bahasa Malaysia and English; Mandarin is a bonus.

Able to work evenings and weekends.

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an eCommerce Allrounder?
• Are you willing to relocate for this role?
• Are you available for shift work?

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