HR Helpdesk Specialist

Overview

HR Help Desk roles focus on providing Tier 1 support for HR-related inquiries, acting as a first point of contact for employees by answering questions, resolving issues, and managing HR-related requests through a ticketing system. Key responsibilities include maintaining employee records, assisting with benefits and payroll inquiries, guiding new hires through onboarding, escalating complex issues, and ensuring policy compliance.

Responsibilities

• Employee Support : Serve as the initial point of contact for employees seeking assistance with HR-related questions, such as benefits, payroll, policies, and procedures.
• Inquiry Resolution : Investigate, answer, and resolve basic HR inquiries, identifying the root cause of issues and providing solutions.
• Escalate complex or unresolved issues to the appropriate HR representatives or specialists for further action.
• Record Keeping : Maintain accurate and confidential records of employee interactions, queries, and resolutions within HR systems.
• Onboarding : Guide new employees through the onboarding process, assisting with paperwork and introductions to the company.
• Data Entry : Enter and update employee information in various HR systems and databases.

Operational Functions

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