HRSSC Lead

Tencent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Business Unit

The S3 HR and Management Line follows a "User-Focused and Employee-Oriented" philosophy and employs a three-pillar HR organization model. By offering "productized services and marketized management," the S3 HR and Management Line provides comprehensive support for developing Tencent's organization, talent, and culture, enabling employees to grow with the company.

What The Role Entails

Roles & Responsibilities :

• Establish and operate a Regional HR Shared Service Center (SSC) to support Tencent's global business development, and provide all HR Lifecycle operations service in 20+ countries in APAC, Europe and MEA region, including employee onboarding, off-boarding, internal transfer, employee inquiry, and benefit operation, global mobility etc.
• Establish regional operation strategy aligned with global SSC strategy, build-up and coach team members to cultivate professional, efficient, and service-oriented SSC teams to ensure the overall team's execution and professionalism
• Centralize core HR business process into SSC, and establish unified service standards and operation specifications to achieve high quality service, efficiency, and outstanding experience for employees.
• Monitor the efficiency of the process, optimize and adjust regularly, supervise HR operation compliance and legality in accordance with labor laws and industry supervision mechanisms to avoid labor employment risks;
• Oversee the daily service delivery quality and efficiency of HRSSC team, ensuring timely and accurate service work, and continuously improving service levels and employee satisfactions.
• Participate in global HR digitalization project promotion, system construction and iteration to continuously improve the service level quality and efficiency of SSC services

Who We Look For

Requirements :

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

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