Customer Relations Officer, IKEA Cheras (Part-Time)

Overview

Customer Relations Officer, IKEA Cheras (Part-Time) – IKEA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Company : The IKEA vision is to create a better everyday life for the many people. We offer a wide range of well-designed, functional home furnishing products at affordable prices and operate in Singapore, Malaysia and Thailand. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres anchored by IKEA and work towards sustainability in our daily work.

Please apply by 30 October 2025.

Responsibilities

• I am helpful and friendly in my approach to my customers, aiming for a win-win situation and repeat business.
• Ensure my workspace is effectively equipped and available to help customers when needed.
• Resolve customer complaints promptly and positively; provide informed solutions to the buying process.
• Offer assembly assistance and exchange components when needed to improve the future shopping experience.
• Record information accurately in relevant systems to enable analysis for improvements.
• Maintain a safe and secure store environment for visitors and colleagues.
• I optimise the relationship with our customers to drive sales growth and long-term profitability by knowing the product range and services and offering appropriate alternatives.
• Understanding stock inventory and how actions impact it; use manuals from Inter IKEA Systems to enhance the shopping experience.
• Contribute to department action plans and relay customer feedback to management; work with managers to identify solutions to issues.
• Listen to customer feedback and take ownership of resolving issues with appropriate escalation when necessary.
• Collaborate with colleagues to improve the shopping experience and profitability; share knowledge and keep colleagues informed.
• Support personal development and seek manager assistance to improve competencies.
• Know and support the Customer Relations action plan; understand daily / weekly service targets and the financial impact of actions.
• Follow cash handling procedures and seek more effective ways to reduce costs.

Qualifications

Additional Information

Please apply by 30 October 2025.

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