Retail Training & Development Associate

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Responsibilities

The Associate, Retail Training & Development will be responsible for supporting all service and selling training strategies, as well as Omnichannel initiatives and programs, to help drive The Coach Experience in stores. The training scope encompasses retail stores across Malaysia, reporting to Manager, Retail Training & Development.

• Support training strategy and implementation plan for Malaysia Retail stores, adapting global strategies / content as needed to align with the needs and priorities of the business
• Partner with the Retail Management team to implement business strategies and support sales and service goals with impactful training initiatives, including for annual Store Manager Conferences and other priority programs
• Help drive a differentiated customer experience in stores by understanding customer shopping needs, competitive best practices, and the luxury service environment (within and beyond retail)
• Champion and support the implementation of The Coach Experience selling ceremony in stores
• Leverage and maintain Coach’s online learning platform to ensure strong and effective implementation of foundational Coach training programs and tangible impact on sales and KPIs
• Regularly participate in store visits (cadence TBD) to understand evolving in-store experience, store level opportunities and implementation considerations
• Support in the development of effective networks / mechanisms for training implementation (e.g., store / regional train-the-trainer initiatives)
• Provide training support to the Wholesale and distribution partner network as needed, adapting materials to meet the needs of their business
• Gather and utilize field feedback to assess effectiveness of training programs and identify ongoing training needs and opportunities

Qualifications

The individual will possess :

Competencies

People Manager Competencies

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at

Benefits

General Description of All Benefits : Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits

General Description of Other Compensation : Eligible employees will be able to receive discounts on certain products and incentive compensation.

Seniority level

Employment type

Industries

Location : Kuala Lumpur, Malaysia

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