Director - HR Operations

Overview

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The HR Enablement and Workforce planning team is responsible for driving the development and delivery of workforce solutions across the organization that helps to power and amplify the impact of the entire HR community and to support the Organization transformation agenda.

The Director of HR Operations is a strategic leader responsible for overseeing HR Operations, Service Delivery and Operational excellence at Head office. This role ensures seamless HR Service execution, drive process efficiency and foster a high performing HR team while aligning with Organizational goals. The Director will lead HR Operational Strategy, enhance service delivery frameworks, and champion HR best practices to support business objectives.

Responsibilities

• HR Operations : Oversee end-to-end HR Operations, including payroll, benefit administration, compliance and employee data management and HRIS optimization. Streamline HR Processes to improve efficiency, scalability and employee experience. Ensure Head Office HR services are delivered with accuracy, timeliness and alignment with company policies. Partner with senior HR leadership to align HR operations with Business Needs.
• HR Service Delivery Excellence : Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employee and stakeholder. Develop and monitor KPIs / metrics to assess HR Services effectiveness and implement improvements. Drive digital transformation initiatives (e.g., HR automation, self-service tools) to enhance service delivery. Resolve complex HR operational issues and escalate as needed while maintaining compliance.
• HR Practice Leadership : Act as the subject-matter expert for HR policies, procedures, and compliance (statutory reporting, local data privacy, etc.). Foster a culture of continuous improvement by implementing best practices in HR Operations. Lead change management initiatives tied to HR systems, policies or organisational restructuring within the HR Operations team. Mentor and develop the HR operations team, promoting professional growth and operational excellence.
• Cross functional collaboration : Partner with Talent Acquisition, Talent Leadership and Learning, Compensation & Benefits and Other HR function to ensure cohesive service delivery. Collaborate with IT, Finance, legal and facilities team to solve People services challenges. Serve as the primary HR Operations Liaison for senior leadership and external vendors.

Qualifications

Additional

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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