Front Office Manager (Pre-Opening) Conrad Kuala Lumpur

Overview

Front Office Manager (Pre-opening)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we\'re here : to delight our guests, Team Members, and owners alike.

Responsibilities

• Leadership & Team Management

Manages and leads the front office team, providing direction, support, and ongoing coaching to ensure they deliver exceptional guest service. Oversees team member scheduling, task allocation, and performance evaluations, ensuring optimal team performance and adherence to hotel policies.

Ensures that all guest interactions, from check-in to check-out, are handled efficiently, professionally, and with a focus on exceeding guest expectations. Handles guest complaints, special requests, and concerns on time, ensuring prompt resolution and maintaining guest satisfaction.

Manages front office operations, including room assignments, billing accuracy, and coordination with housekeeping for room availability and cleanliness. Ensures that all front desk and guest service procedures are followed and that operations run smoothly, especially during peak periods.

Quickly and efficiently resolves guest complaints and operational challenges, ensuring that service recovery efforts meet or exceed guest expectations. Anticipates potential guest issues and proactively takes steps to prevent service disruptions.

Works closely with housekeeping, food and beverage, and other departments to ensure seamless service delivery and that guest needs are met promptly. Coordinates with the reservations and revenue management teams to maximize room occupancy and optimize guest satisfaction.

Provides ongoing training for front office team members, ensuring they have the knowledge and skills to deliver excellent service. Conducts regular team meetings and performance reviews, offering feedback and coaching to improve individual and team performance.

Prepares daily reports on front office activities, including occupancy rates, feedback, and operational issues. Manages guest profiles, updating preferences and maintaining accurate records to enhance future stays and loyalty.

Comprehend and apply pertinent Health & Safety (H&S) legislations, ensuring their effective integration into departmental operations.

Qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job details

Job : Guest Services, Operations, and Front Office

Title : Front Office Manager (Pre-Opening) Conrad Kuala Lumpur

Location : null

Requisition ID : HOT0BWRG

EOE / AA / Disabled / Veterans

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